Discover the advantages of GoToConnect, a cloud-based phone system that revolutionizes business communications, enhances productivity, and streamlines operations. Learn how Capstone Technologies Group can improve your communication infrastructure.

Revolutionize Your Business Communications with GoToConnect: A Cloud-Based Phone System

The right phone system is essential for any business to thrive. Not only does it serve as a vital communication tool, but it also helps to streamline operations, increase productivity, and enhance customer experience. However, selecting the right phone system for your business can be a daunting task, with so many options available in the market. That's why we've put together this guide to help you choose the best phone system for your business needs.

Before You Buy a Business Phone System

When it comes to investing in a business phone system, it's crucial to get it right the first time. Upgrading to a different system later on can be a costly and time-consuming exercise. Therefore, it's essential to choose a phone system that meets your current business requirements while also accommodating your future growth ambitions.
Here are the key features to consider when choosing a business phone system:

Understanding VoIP

VoIP stands for Voice over Internet Protocol. It's a technology that transmits calls through data networks rather than traditional phone lines. Businesses can choose between on-premises phone systems that use VoIP or cloud-based VoIP services, also known as Hosted VoIP.

On-Premises Phone Systems

For decades, on-premises solutions served as the default option for business phone systems. An on-premises (or "legacy") system is one where your company purchases the system hardware, including servers, switches, etc., and hosts it at your office location. You are then responsible for its upkeep, as well as any maintenance or updates.
However, with the rise of remote and hybrid work models, on-premises phone systems may no longer be the best fit for your business. You may need to consider a more flexible phone system that can accommodate your remote workforce.

Hosted VoIP

A Hosted VoIP phone system forgoes most on-site equipment. The provider "hosts" the necessary hardware and software off-site, delivering voice connectivity remotely. With Hosted VoIP, you can enjoy the benefits of a phone system without the need for specialized, resource-heavy on-site equipment. Additionally, Hosted VoIP allows for more flexibility, as you can use the phone system from any internet-connected device.

Hybrid Systems

Many companies, to maintain their investment in an on-premises system while capitalizing on the advantages of a cloud-based one, combine their on-site system with a cloud-based VoIP service. This approach can offer the best of both worlds, providing the stability and control of an on-premises system while taking advantage of the flexibility and cost savings of a cloud-based solution.

Why Choose a Cloud-Based Business Phone System?

 A cloud-based business phone system eliminates specialized, resource-heavy on-site equipment, using VoIP to deliver seamless connections to any internet-connected device. Additionally, cloud-based phone systems offer several other benefits, including:

Reliability and Security Factors

With geographically dispersed data centers, active-active redundancy, and network architectures designed for high availability and security, cloud phone systems today deliver 99.999% uptime. This translates to less than 5.5 minutes of downtime per year. And unlike the closet-based systems of the past, you don't have to worry about what's happening at the office and how it will impact your phones. Talk to your IT partner or service provider to understand what they're doing to ensure your communications never go down.

Connect Your Systems

Another way a cloud-based phone system can help you improve your business operations is by connecting your business software tools and systems with your phone system. By doing this, you can offer every customer a personalized experience, eliminate the friction of switching between systems for your employees, and track, record, and assign activities automatically.

For example, you can connect customer and prospect data to your phone system, allowing you to see who is calling before you even pick up the phone. You can use screen-pops to immediately understand who's calling, how best to route their call, and quickly connect them with the right resources. You can also provide your sales and support teams with instant access to record notes, anticipate customer needs, and position additional sales/support opportunities appropriately.

The best cloud-based phone systems integrate with workplace software you use every day – from Microsoft Outlook and other Office 365 applications to CRM platforms like Salesforce, Zoho, or Microsoft Dynamics. They also work with industry-specific tools like Patient Relationship Management (PRM) software, Dealership Management Software, Legal and Wealth Management practice management software, and more.

Choosing the Right Cloud-Based Phone System

Now that you understand the benefits of a cloud-based phone system and what to look for, it’s time to choose the right provider for your business. There are a variety of providers in the market, each with their own strengths and weaknesses.

Here are some tips to help you choose the right cloud-based phone system provider:

• Determine your business needs and requirements
• Research potential providers
• Consider the cost
• Check the reliability and uptime guarantee
• Evaluate the ease of use and admin experience
• Look for integration options
• Consider mobile options
• Evaluate security and compliance

Conclusion

A cloud-based phone system is an essential tool for any business today. It offers flexibility, scalability, and cost savings, while providing advanced features and functionality that can improve your customer experience and increase productivity.

When choosing a provider, it’s important to evaluate your business needs and requirements, and to consider factors such as cost, reliability, ease of use, integration options, and security. By doing your research and choosing the right provider, you can ensure that your business phone system is a valuable asset that helps you grow and succeed.

At Capstone Technologies Group, we have successfully deployed GoToConnect to a diverse range of industries, including legal, medical, and financial professionals, as well as non-profits, retailers, manufacturers, and even the hospitality industry. With its cloud-based phone system, GoToConnect offers all-inclusive features, complete control over its platform, and multiple data centers distributed worldwide for redundant service. Its mobile and desktop applications also enable flexible workforce management, maintaining professionalism regardless of where your employees are located - at their desks, on the road, or at home. Contact us today to learn how we can help improve your business communications.