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The Ultimate Solution for Comprehensive IT Support: Introducing the Pinnacle Plan

Unleash the Power of Pinnacle: Your All-Inclusive IT Support Package

Take your IT support to the next level with the Pinnacle plan. This comprehensive package builds upon the Premier plan and provides unlimited help desk support, remediation, and a pool of labor hours, giving you the ultimate peace of mind knowing that all your IT needs are covered. With Pinnacle, you can experience the ultimate in comprehensive IT support with just one simple, all-inclusive pricing.

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Choosing the Right Plan for Your Business: Essentials vs. Premier vs. Pinnacle

Are you looking for a comprehensive IT support solution for your business that provides robust protection against tech issues and downtime? If so, you may be considering our Essentials, Premier, and Pinnacle plans. While all plans offer excellent IT support features, the Pinnacle plan provides a higher level of coverage and more advanced services, making it the best choice for businesses that require the ultimate in IT support for a predictable monthly spend.

Brian is a true professional and wealth of knowledge. His determination to see every project through and ensure customer satisfaction is what makes Capstone Technologies a successful company. I highly recommend his services..

Christopher W., Partner at Go2Telecom

What Sets the Pinnacle Plan Apart?

One key advantage of the Pinnacle plan over the Premier and Essentials plans is the inclusion of unlimited help desk support, remediation of detected issues, and a pool of labor hours. This means that you can reach out to the support team as many times as you need, without worrying about additional costs or restrictions. Furthermore, when issues are detected, the Pinnacle plan covers the remediation process, ensuring that your systems are back up and running efficiently. This provides a much higher level of support than the Premier plan, which only offers limited help desk support.

Another important feature of the Pinnacle plan is the pool of labor hours included in the price. This provides you with a set number of hours each month that can be used for various IT tasks, such as software installations, troubleshooting, and maintenance. This helps ensure that your IT needs are always taken care of, and that you can get back to business as usual quickly and efficiently.

The Pinnacle plan also includes all of the essential IT support features offered by the Essentials and Premier plans, such as monitoring and reporting, automatic alerts, and real-time status dashboard. These services provide a strong foundation for your IT support strategy and are critical for ensuring the smooth operation of your business.

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Included with every plan- Additional Services for Effective IT Management

Our Pinnacle plan also includes a range of valuable tools and features that help you manage and monitor your IT infrastructure more effectively:

Realtime Status Dashboard: Gain insights into the current status of your systems with a user-friendly dashboard that provides an at-a-glance view of critical information.
Realtime Ticketing System: Address issues promptly and efficiently with our ticketing system, allowing you to submit and track support requests in real-time.
Realtime Asset Management Reporting: Stay informed about your IT assets with detailed reporting on hardware, software, and other essential components.
Automatic Alerts and Reports: Receive daily, weekly, monthly, or executive alerts and reports to stay informed about the health and performance of your IT infrastructure.

The Pinnacle plan also includes all of the essential IT support features offered by the Essentials and Premier plans, such as monitoring and reporting, automatic alerts, and real-time status dashboard. These services provide a strong foundation for your IT support strategy and are critical for ensuring the smooth operation of your business.

Available additions to the Premier Plan

Professional Backup- our fully managed and tested backup solution for those mission critical devices where uptime and data security are essential.
Passportal- Our secure password management solution that helps businesses centralize and manage their passwords, sensitive information, and documentation while enhancing security with features like multi-factor authentication, role-based access control, and audit logging.

While the Pinnacle plan does have a higher cost than the Essentials and Premier plans, the increased level of coverage and advanced IT support features more than justify the additional expense. The Pinnacle plan is a smart investment for businesses that require the ultimate in IT support and peace of mind.

We also offer a variety of additional solutions which may be useful:

Some of the other solutions we provide:

VoIP Telephony Services
Cloud Migrations
Backups & Disaster Recovery
Firewall Management
Secure Remote and Site to Site Connectivity
Security Cameras, DVR/NVR Monitoring and Alarm Services
Structured Cabling and AV Installation Services

We leverage our robust portfolio of services and technologies to solve your IT issues before they become problems. Let Capstone Technologies take care of your IT management so you can focus your attention on growing your business.