Client Support Center - At Capstone Technology, we pride ourselves on providing exceptional technical support to our clients. We understand that when you have a technical issue, time is of the essence, and our team is dedicated to helping you resolve your issue as quickly as possible.

Welcome to our Client Support Center

Getting help is easy! Here's how-

Support text on keyboard button

For our Managed Services Clients-

From Your PC-

You can submit a ticket in seconds from your PC. In the lower right hand corner of your screen, open the system tray and locate the help icon (It looks like a white life ring) support icon

If you click the icon, it gives you several options- support icon2

Create A Ticket - Opens a browser window to our Support Portal. You can click the button "Create Easy Ticket Request" and create a support ticket without a password (just make sure to use your work email address). Please be as detailed as possible!
Email A Screenshot of Problem- If you're using Outlook or other email client, this will work as expected. If you're using browser based email, it may not. It should open your email client and start an email to us. Please give as much detail as possible to quickly resolve your problem.
Take A Picture Of Your Screen Now- Just what it says. If there is an error message on your screen, please use this option or the Email A Screenshot of Problem. This will help in diagnosing the issue. Your computer will prompt you where to save the screenshot. Please note that and provide a descriptive title to your screenshot if desired.
Not Sure What To Do? Call (937)319-1211 - Call us!

Portal-

You can submit a ticket in seconds here on our client support portal: Client Support Portal Just click Create Easy Ticket Request and fill in the blanks (make sure to use your work email address!).

If you want to view the realtime status of an exisiting ticket, you can login on the same page and it will show you all of your tickets. If you don't have an account, just create an easy ticket requesting one.

Email-

Our support email is - This email address is being protected from spambots. You need JavaScript enabled to view it. - your email (sent from your work email address) will automatically open a support request and will send you confirmation within minutes that we're working on it. Make sure that you include any relevant details about the issue that you think will be helpful in resolving it (screenshots, error codes, etc).

Telephone-

- Call (937) 319-1211 during business hours (Monday - Friday, 9:00 AM - 5:00 PM). For those clients with business critical / after hours support issues, please leave a detailed message and someone will return your call.

Could not ask for better IT / technical support! Brian has been my go-to person for years and I have always been 100% satisfied with the excellent service from Capstone.

John B. Attorney At Law

After submitting a ticket, easy ticket request, or support email, the submitter should receive an email acknowledgement within 15 minutes. If the request is via telephone and a message is left, the submitter should receive either an email or callback (if requested) acknowledging the contact within one hour during business hours. If the request is received outside of business hours, the submitter will receive an acknowledgement email or callback within one hour of the start of the next business day.

Thank you for choosing Capstone Technologies Group for your IT support needs. We strive to provide the highest quality support and customer service possible, and we appreciate the opportunity to assist you. If you have any further questions or concerns, please don't hesitate to contact us.