computer repair- remote support

Computer Repair- Remote Support

Capstone Technologies Group offers a professional level of remote computer support services to our clients.  Our certified technicians can perform many of the same services remotely as they can do onsite.  From computer diagnostics to software install/configuration or virus removal, you will receive the same great service our onsite support clients receive.  And because there's no service call involved, the interval between your call and the resolution of the problem will generally be much shorter.

 

Overview

We specialize in the needs of business and business professionals.  Our clients include medical, legal and financial professionals as well as hospitals, credit unions, manufacturers, retailers, transportation companies and other businesses large and small. 

Using our enterprise-level Citrix remote client and your broadband connection, our Microsoft Certified Professionals will connect to your computer practically anywhere on the planet and begin solving your problem within minutes. Our Citrix client is fully encrypted end to end using SSL and 1024-bit RSA with 128-bit AES-CBC and HMAC-SHA1 which meets or exceeds all applicable regulations for data security, ensuring the confidentiality of your data and the safety of your network for the duration of our connection.

Of course, some things work better than others when using remote support...

 

We recommend...

  • Computer and Network Diagnostics
  • Virus/Malware/Popups removal
  • Connectivity issues within the network (connections to printers, other pcs, etc.)
  • Computer performance or other software issues
 

What do our customers say?

Capstone provided outstanding customer service to my organization at very fair, affordable pricing. Brian and his team solved a variety of issues with our network including choosing a new Internet Services Provider. Capstone helped us improve daily operations by performing computer maintenance/updates. He also helped and guided us through the design and launching of our new website. The staff at Capstone are very professional and highly qualified.

Vince C.

 

Get in touch

Our office hours are Monday - Friday from 9 AM to 5 PM, excluding all State and Federal holidays. We have service hours by appointment outside of those hours. (937) 319-1211 or click the Contact Us button on the left side of this page and send us a message. Or you can reach out to us on Facebook, Twitter, Google, or LinkedIn.  Your communication will be answered promptly.