Manages Services

Understanding Managed Services

What does managed services actually mean and how can you tell if an IT Support company is not just using the word as a marketing tool, but is in fact only offering “flat rate” services packaged as “managed services”?

As a definition, Managed Services allows a business to offload IT operations to a service provider, known as a Managed Services Provider. The managed service provider assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within a business.

The Managed Services software that is in place today allows providers to work towards two major goals:

  • Everything on your network that will result in a user symptom or risk will send an alert before or when it happens, and the Managed Service Provider will know about it.
  • Every alert they get is something important and needs to be addressed.

The more closely a Managed Service provider can get to these two goals, the more perfectly they can achieve a truly managed service and the more they can get away from “everything being an emergency” situation.

 

Why the hype with Managed Services?

Businesses need technology to operate efficiently and to compete effectively. But as reliance on IT grows, the resources needed to support this increasingly complex IT environment may not. In many small businesses, IT resources are limited and can be quickly overwhelmed.

If you fall behind in keeping up with things such as backups, patches and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your Email server, customer relationship management system, financial application or network goes down, you will likely face substantial productivity and revenue losses as a result.

 

Managed Services vs. The Break-Fix Mentality

Managed services are also a philosophical change in the way that a business deals with its technology. Instead of following the old-school tradition of break-fix (literally meaning wait until the server, desktops or other critical networking devices fail, then scramble to fix them), a business operating with a managed service focuses on the prevention of these issues before they disrupt employees, management and/or clients.

If you fall behind in keeping up with things such as backups, patches and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your Email server, customer relationship management system, financial application or network goes down, you will likely face substantial productivity and revenue losses as a result.

 

Why Break-fix is no longer good enough for your business

A Break-fix maintenance service fixes problems as they crop up. This means that something needs to go wrong before you receive any service, resulting in an inevitable reduction in IT system performance while you wait for the problem to be fixed.

Today, no business can really afford the risk and uncertainty of relying on a “Break-fix maintenance service” because your business is too dependent on having a reliable IT system. Furthermore, having separate suppliers responsible for different parts of the system puts you in the difficult position of trying to decide who should be delivering the service you require. You simply do not have time for this.

 

Do Managed Services Cost More Than Traditional Break-Fix Services?

Actually no! Surprisingly most managed services cost less than traditional break-fix services, especially when including the true cost of downtime. Remote monitoring, remote maintenance and the prevention of major issues allow a managed services provider to be more efficient than a similar break-fix company who is constantly rolling a truck to visit customer sites. Therefore the managed service company can offer a “better” service without charging more.

 

How are Managed Services priced?

Managed services providers usually price their services on a flat-rate monthly basis. Depending on the services included in the program offered, pricing is usually based on the number of devices, with different packages priced at different levels. Some providers offer on-site customer support as an extra fee.

Our basic services start with a monitoring service, which notifies the ”you” of problems, which you resolve on your own. At the upper end of the spectrum, we offer fully managed services that cover everything from alerts through problem resolution.

 

The Real Benefits Of Managed Services

Put in simple terms - one of the biggest benefits of Managed Services is discovering and fixing problems before they can negatively affect your business.

A well maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring, patch management, and desktop optimization performed on a regular basis, you will notice a tremendous difference in operations… and you will reap the benefits of preventing fires, rather than fighting them.

Reduced costs: Businesses are also able to control and reduce their overall operating costs with the flat-fee billing model. Cost-effective access to enterprise-level support is a reality

24-hour monitoring: Because we also manage all of your vendor relationships, issues with internet slowness/outages, printers, phones, cell phones, websites are dealt with directly with the vendor by the Managed Service provider. As a result of this “always-eyes-on” network monitoring 24 hours per day, businesses experience an additional level of comfort and security.

 

6 Additional Benefits Of Managed Services:

  • Increased operational efficiency
  • Reduced operating costs
  • Cost-effective access to enterprise-level support
  • Minimized downtime
  • Allows the focus to be on running the business, and not the technology
  • Peace of mind from knowing that the network is monitored 24/7/365

If you’ve been in business for longer than 5 years, you’ve probably hired more than one IT support company — you’ve maybe hired many. You know the frustrations of having a new technician working with your network. The question becomes “Is your technician a trusted advisor” or just a guy trying to fix your computer problems?

 

So adding another monthly fee wasn’t exactly what you were looking for …?

We can clearly understand and relate to that mode of thinking. In this day and age it feels like every company we deal with is trying to figure out a way to squeeze more money out of us — especially on a monthly basis. IT support services is not immune to this change in business climate.

But that being said, Managed Services is not just a short lived fad, or a way for IT companies to fatten their wallets. Managed Services is a way for businesses to eliminate problems before they ever occur, manage their IT budgets better, and create a solid long-term partnership with an IT firm that is protecting one of their most important assets… their data.

 

The Real Benefits Of Managed Services

Put in simple terms - one of the biggest benefits of Managed Services is discovering and fixing problems before they can negatively affect your business.

A well maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring, patch management, and desktop optimization performed on a regular basis, you will notice a tremendous difference in operations… and you will reap the benefits of preventing fires, rather than fighting them.

 

Which type of maintenance do you currently have?

If you answer “no” to any of the following questions, you are utilizing a break-fix methodology to maintain your network, and may benefit from a managed service methodology without costing you more.

  • Do you find out immediately if your data back-up fails to run?
  • Do you know which equipment on your network is aging and might need replacing in the next 6 months?
  • Do you know if your server and all of your desktops have the latest anti-virus updates installed and are functioning correctly?
  • Do you know if the latest security patches have been installed on your network?
  • Do you know who the heaviest internet users are, and whether they are downloading large files which can slow down the network, or accessing inappropriate web sites?
  • Do you know which PCs are running out of memory, affecting user performance?
  • Do you have one number to call for all of your technology service requirements?
  • Do you only hear from your computer guys “after” things break?
  • Does your network feel like it’s running slower than it should?

 

Would you like to know if you are ready for managed services, cloud computing, or virtualization?

 

Contact Us

 

Contact us toll-free at 855-319-1211, locally at 937-319-1211, by email at info@captechgroup.com or via FacebookTwitter, or Google+ 

CAPSTONE TECHNOLOGIES GROUP LLC
38 W High St, Springfield, OH 45502-1250
Local 1-937-319-1211 Toll-Free 1-855-319-1211
- info@captechgroup.com

Our offices are open from 9AM - 5PM, Monday - Friday.  Closed Saturday, Sunday, and all Federal holidays.  Onsite and remote assistance is available by appointment outside of normal business hours.
 
Ask a question
1000 characters left