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Capstone Technologies Group

Providing business class IT services to business and legal, medical & financial professionals since 2004.  Specializing in the latest IT security solutions and preventive maintenance techniques to allow your business trouble-free productivity.  Offering onsite and remote computer repair, hardware and software sales, managed services, connectivity solutions, and secure 24/7 monitoring and reporting.

 

 

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Why You Should Choose Our Company

  • We strive to have the best customer support and customer satisfaction.
  • Our no worries price assures you that are you getting the best price.
  • Choose from the widest variety of manufacturers, products and options.

Choose the largest number of options from the most manufacturers at the best prices.  Combine that with a Solutions Provider that puts your needs first and that's a recipe for success!

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The Best Options
Malwarebytes Anti-Malware for Business Anti-Malware for BusinessMalwarebytes Anti-Malware for Business reduces your vulnerability to zero-hour malware by delivering industry-leading detection and remediation.
$39.99 1 - 24 copies
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Malwarebytes Endpoint Security Endpoint Security for BusinessMalwarebytes Endpoint Security is an advanced endpoint protection platform that protects your endpoints against unknown and known threats.
$49.99 1 - 24 copies
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Malwarebytes Anti-Exploit Anti-Exploit for BusinessAnti-Exploit for Business offers four layers of innovative exploit mitigation to protect vulnerable programs. Requires little to no end user interaction.
$24.95 1 - 24 copies
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Manages Services

Understanding Managed Services

What does managed services actually mean and how can you tell if an IT Support company is not just using the word as a marketing tool, but is in fact only offering “flat rate” services packaged as “managed services”?

As a definition, Managed Services allows a business to offload IT operations to a service provider, known as a Managed Services Provider. The managed service provider assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within a business.

The Managed Services software that is in place today allows providers to work towards two major goals:

  • Everything on your network that will result in a user symptom or risk will send an alert before or when it happens, and the Managed Service Provider will know about it.
  • Every alert they get is something important and needs to be addressed.

The more closely a Managed Service provider can get to these two goals, the more perfectly they can achieve a truly managed service and the more they can get away from “everything being an emergency” situation.

 

Why the hype with Managed Services?

Businesses need technology to operate efficiently and to compete effectively. But as reliance on IT grows, the resources needed to support this increasingly complex IT environment may not. In many small businesses, IT resources are limited and can be quickly overwhelmed.

If you fall behind in keeping up with things such as backups, patches and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your Email server, customer relationship management system, financial application or network goes down, you will likely face substantial productivity and revenue losses as a result.

 

Managed Services vs. The Break-Fix Mentality

Managed services are also a philosophical change in the way that a business deals with its technology. Instead of following the old-school tradition of break-fix (literally meaning wait until the server, desktops or other critical networking devices fail, then scramble to fix them), a business operating with a managed service focuses on the prevention of these issues before they disrupt employees, management and/or clients.

If you fall behind in keeping up with things such as backups, patches and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your Email server, customer relationship management system, financial application or network goes down, you will likely face substantial productivity and revenue losses as a result.

 

Why Break-fix is no longer good enough for your business

A Break-fix maintenance service fixes problems as they crop up. This means that something needs to go wrong before you receive any service, resulting in an inevitable reduction in IT system performance while you wait for the problem to be fixed.

Today, no business can really afford the risk and uncertainty of relying on a “Break-fix maintenance service” because your business is too dependent on having a reliable IT system. Furthermore, having separate suppliers responsible for different parts of the system puts you in the difficult position of trying to decide who should be delivering the service you require. You simply do not have time for this.

 

Do Managed Services Cost More Than Traditional Break-Fix Services?

Actually no! Surprisingly most managed services cost less than traditional break-fix services, especially when including the true cost of downtime. Remote monitoring, remote maintenance and the prevention of major issues allow a managed services provider to be more efficient than a similar break-fix company who is constantly rolling a truck to visit customer sites. Therefore the managed service company can offer a “better” service without charging more.

 

How are Managed Services priced?

Managed services providers usually price their services on a flat-rate monthly basis. Depending on the services included in the program offered, pricing is usually based on the number of devices, with different packages priced at different levels. Some providers offer on-site customer support as an extra fee.

Our basic services start with a monitoring service, which notifies the ”you” of problems, which you resolve on your own. At the upper end of the spectrum, we offer fully managed services that cover everything from alerts through problem resolution.

 

The Real Benefits Of Managed Services

Put in simple terms - one of the biggest benefits of Managed Services is discovering and fixing problems before they can negatively affect your business.

A well maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring, patch management, and desktop optimization performed on a regular basis, you will notice a tremendous difference in operations… and you will reap the benefits of preventing fires, rather than fighting them.

Reduced costs: Businesses are also able to control and reduce their overall operating costs with the flat-fee billing model. Cost-effective access to enterprise-level support is a reality

24-hour monitoring: Because we also manage all of your vendor relationships, issues with internet slowness/outages, printers, phones, cell phones, websites are dealt with directly with the vendor by the Managed Service provider. As a result of this “always-eyes-on” network monitoring 24 hours per day, businesses experience an additional level of comfort and security.

 

6 Additional Benefits Of Managed Services:

  • Increased operational efficiency
  • Reduced operating costs
  • Cost-effective access to enterprise-level support
  • Minimized downtime
  • Allows the focus to be on running the business, and not the technology
  • Peace of mind from knowing that the network is monitored 24/7/365

If you’ve been in business for longer than 5 years, you’ve probably hired more than one IT support company — you’ve maybe hired many. You know the frustrations of having a new technician working with your network. The question becomes “Is your technician a trusted advisor” or just a guy trying to fix your computer problems?

 

So adding another monthly fee wasn’t exactly what you were looking for …?

We can clearly understand and relate to that mode of thinking. In this day and age it feels like every company we deal with is trying to figure out a way to squeeze more money out of us — especially on a monthly basis. IT support services is not immune to this change in business climate.

But that being said, Managed Services is not just a short lived fad, or a way for IT companies to fatten their wallets. Managed Services is a way for businesses to eliminate problems before they ever occur, manage their IT budgets better, and create a solid long-term partnership with an IT firm that is protecting one of their most important assets… their data.

 

The Real Benefits Of Managed Services

Put in simple terms - one of the biggest benefits of Managed Services is discovering and fixing problems before they can negatively affect your business.

A well maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring, patch management, and desktop optimization performed on a regular basis, you will notice a tremendous difference in operations… and you will reap the benefits of preventing fires, rather than fighting them.

 

Which type of maintenance do you currently have?

If you answer “no” to any of the following questions, you are utilizing a break-fix methodology to maintain your network, and may benefit from a managed service methodology without costing you more.

  • Do you find out immediately if your data back-up fails to run?
  • Do you know which equipment on your network is aging and might need replacing in the next 6 months?
  • Do you know if your server and all of your desktops have the latest anti-virus updates installed and are functioning correctly?
  • Do you know if the latest security patches have been installed on your network?
  • Do you know who the heaviest internet users are, and whether they are downloading large files which can slow down the network, or accessing inappropriate web sites?
  • Do you know which PCs are running out of memory, affecting user performance?
  • Do you have one number to call for all of your technology service requirements?
  • Do you only hear from your computer guys “after” things break?
  • Does your network feel like it’s running slower than it should?

 

Would you like to know if you are ready for managed services, cloud computing, or virtualization?

 

Contact Us

 

Contact us toll-free at 855-319-1211, locally at 937-319-1211, by email at info@captechgroup.com or via FacebookTwitter, or Google+ 

Receive Online Access To Your Monitoring Account If you're one of our Monitoring & Reporting clients, you can access a real-time dashboard to monitor the status of your computers. Go To Your Dashboard
 

What Our Customers Are Saying

Capstone provided outstanding customer service to my organization at very fair, affordable pricing. Brian and his team solved a variety of issues with our network including choosing a new Internet Services Provider. Capstone helped us improve daily operations by performing computer maintenance/updates. He also helped and guided us through the design and launching of our new website. The staff at Capstone are very professional and highly qualified.

Vince C
01 June 2015

I have been well pleased with the work and services provided by Capstone Technologies. Brian has a wealth of experience and knowledge in the IT field. I know of several other customers who have purchased products and services from Capstone and all are very satisfied.

Dan Heighton
20 April 2015

I have Known Brian professionally for about 10 years. He is the best IT professional that I ever met. He has taken care of my IT issues with great professionalism. He is prompt, dependable and delivers what he promises.
I recommend him for any IT services need for your office or home.
He is a great caring human being full of love and energy.

Narinder Saini MD
Ownerof NU Heakth Services LLC
17 April 2015

Brian is always there for us. It is his prompt care of our computer needs and personal touch that sets him apart. And, his knowledge of networks, marketing and the web allow us to use just one company, Capstone, to fulfill our many needs.
Dr. Cathy

Cathy C
12 April 2015

Capstone Technologies has provided service since 2002. They were involved with the installation and maintenance of the network system and continue to provide excellent service at a reasonable cost. I have used their services in multiple businesses and have no hesitation in recommending Capstone Technologies Group. With all the new rules and regulations in relation to security, I am glad to have Brian Sammons from Capstone Technologies for all my IT needs.
Ashok D, MD

Brian has been servicing our computers and overseeing our network for many years now. His amazingly quick response time, attention to detail and ability to explain our issues in simple terms is what has kept us as a long time customer. Brian will not only provide you with great service on existing equipment but provide suggestions to enhance your infrastructure without breaking the bank.


Thank you Ty

Part of my job is to order equipment and supplies for the Department of Natural Sciences. As is the case most everywhere today, funding dollars are getting fewer and farther between. Capstone consistently beats (or at least meets) the prices from CDW and Best Buy for my consumer electronics needs. My rep (Brian Sammons) is knowledgeable and cheerful when discussing my needs and most importantly quickly provides the quote and the parts when ordered. I give Capstone my highest recommendation.

William
Lab Manager/Researcherof Central State University
12 April 2015

"Brian has provided excellent IT service to me for both my business needs as well as home computer needs. He has solved problems quickly and effectively when others have failed. He has been very responsive to emergency needs and his rates have been very reasonable. I now depend on Brian for all my IT needs."

Lowell N
12 April 2015

I have had my computer repaired remotely after I got a virus. After my computer was cleaned, it was up and running within 1 hour without any loss of my files. It was easy to very affordable to connect remotely after clicking on a few links, and everything was explained over our phone call during the interactive process. I even got a follow up message to make sure my computer was still performing well. Very satisfied customer!!

Lindsay F
12 April 2015

Find Frequently Asked Questions Here Answers to our most commonly asked questions.

While our primary focus since 2004 has been on medical, legal, and financial professionals, we currently have and currrently service other small and medium businesses and non-profit entities.

At this time we accept company checks, purchase orders from existing account, all major credit cards, Paypal and of course we accept cash. All parts must be paid for in advance and services are payable at the time rendered unless you are a contracted client.

Our onsite service area is limited to a 75 mile range including Columbus, Cincinnati, Dayton, and all points in between.  You can see a map of our onsite area HERE.  We will also travel to your location outside this area with prior arrangements.

Unfortunately, we do not.  While we will service computers in employees homes as part of a package for your business, they must be directly related to your business.  For example, if we were establishing a remote access solution, we would necessarily work on a home computer.

We are located between Dayton and Columbus, Ohio.  Our business model allows us to service clients nationally with the same great services and prices as our clients enjoy locally.  We can overnight practically anything anywhere and can remote into any network with Internet access.

We offer a tiered pricing structure starting with our standard hourly rate for ala carte services, then prepaid customers who receive a discount for pre purchased blocks of hours, and we also offer contracted, managed services for complete coverage. For larger organizations, this has proven to be most cost effective.

CAPSTONE TECHNOLOGIES GROUP LLC
38 W High St, Springfield, OH 45502-1250
Local 1-937-319-1211
- info@captechgroup.com

Our offices are open from 9AM - 5PM, Monday - Friday.  Closed Saturday, Sunday, and all Federal holidays.  Onsite and remote assistance is available by appointment outside of normal business hours.
 
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